<>Frequently Asked Questions


What Shipping Methods Are Available?

Our mail order cushions are normally sent by Royal Mail unless previously arranged by contacting hello@botanicalcushions.com

How Long Will It Take To Get My Package?

Deliveries are normally made within 3-5 days, unless next day delivery has been requested and amount payable agreed

Who should I to contact if I have any queries?

Simply go to our CONTACT page or you can send an email direct to hello@botanicalcushions.com

Do You Ship Internationally?

We would be happy to discuss international shipping with you. Simply go to our CONTACT page or send an email direct to hello@botanicalcushions.com

How Can I Return a Product?

Although we are sure you will be delighted with your purchase – if you do wish to return it to us please look at the Delivery & Returns page for full details

Do I need an account to place an order?

You do not need to set up an account to make a purchase with Botanical Cushions. Simply add the products to your shopping bag and follow the instructions for payment and delivery.

How Can I Cancel Or Change My Order

If you decide that you no longer wish to receive your purchase simply email hello@botanicalcushions.com to cancel.

However, if the purchase has been dispatched you will need to follow the returns policy as set out in the Delivery & Returns page.

Is Buying On-Line Safe?

Our website is secure and you can see this by the https in the URL which shows that we have a SSL (Secure Sockets Layer) and also the padlock symbol.

Payments are made using the recommended Paypal site, so all your information is dealt with securely.

If you have any questions with regard to our security on-line please get in CONTACT

What Payment Methods Are Accepted?

You can pay using your credit or debit card and all major cards are accepted:

  • Visa / Delta / Electron
  • MasterCard / Eurocard
  • Maestro
  • American Express

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